Request deletion of your TryOn AI account and associated data.
You can permanently delete your TryOn AI account and personal data at any time. You can do this directly inside the app, or request deletion by email if you can’t access the app. This page explains both methods and exactly what is deleted and what may be retained.
Available in Settings — takes less than a minute.
Use this if you can’t sign in or have removed the app.
Deletion is permanent and cannot be undone. All remaining credits in your account will be permanently lost and are non-refundable, along with your saved try-on results and profile. Deleting your account does not cancel an active subscription — see Section 1 below to cancel it first.
Subscriptions are billed by the app store, not by us. Deleting your account does not cancel an active subscription — you must cancel it in the store to stop future charges. Cancel first, then delete:
Cancelling a subscription does not delete your account, and deleting your account does not cancel your subscription — do both if you want to fully stop and remove everything.
When your deletion request is completed, we permanently remove:
| Data | Deleted |
|---|---|
| Account profile (name, email, phone, profile photo) | Yes |
| Remaining credits in your account | Yes — permanently lost |
| Your user record (preferences, settings, referral data) | Yes |
| Authentication account (email / Google / Apple sign-in) | Yes |
| Saved and unsaved try-on results, AI model images and collections | Yes |
| Result copies held by our AI provider (ModelsLab) | Yes — deleted on our instruction; ModelsLab also deletes all generated data automatically within 30 days |
| Uploaded source photos | Already deleted after each try-on |
| Analytics profile (Mixpanel) | Yes; event history within 30 days |
| Push-notification record (OneSignal) | Within 30 days |
| Purchase-provider customer record (RevenueCat) | Within 30 days (store receipts remain with Apple / Google as law requires) |
| Data stored on your device (cache, saved photo) | Removed when you delete your account or uninstall the App |
For legal, security, and fraud-prevention reasons, a limited amount of data may be retained after deletion:
| Data | Why | Retention |
|---|---|---|
| One-way SHA-256 hashes of your email / sign-in ID / device identifier | Prevents abuse of one-time free credits, referral and daily-reward bonuses. Cannot be reversed to recover your email. | Retained |
| Purchase / transaction records | Required for tax, accounting, and audit obligations (held by Apple / Google) | As law requires |
| Aggregated / anonymized analytics | No longer identifies you | Limited period |
| Records we are legally required to keep (e.g. tax) | Legal compliance | As law requires |
See our Privacy Policy for full details on retention.
To protect your account, we may ask you to verify ownership before completing an email deletion request.
Questions about deleting your account or data? Contact us: